On the Thanksgiving long weekend, I tried to sign up for Telus TV. They offered me two HD boxes(one has PVR), up to 6M of high speed internet & a two feature phone line for $74.00 with no access fee. Prior to the TV installation, they lowered my high speed access to the 6M(called the Enhanced). I noticed a dramatic drop in download speed. As it turned out, Telus can only offer a total of 9M bandwidth for your 2 TVs and internet. That explains why I was getting only 2.6M download when I surf the net. I subsequently cancelled my Telus TV order and went back on the 15M option.

During the entire process, Telus was very helpful and understood my needs. I have no other issues with the company but praises for their customer service staff.

Unlike cable internet, ADSL does not slow down due to excessive traffic in your neighbourhood. I am a happy ADSL customer for almost 8 years now. I wish Shaw could make similar claim.

I will look into signing up again if Telus improves the bandwidth allocation to each subscriber. There’s a good chance that they will bring the optical fibre into our building from the fibre hub down the corner of our street.

For those frustrated Telus TV trial customers, there’s an old saying, “The grass on the other side is always greener”. But is it?

IF Telus is to sell a product even in the absence of an explicit term there is the implied term that the product will function. The presence of a design fault in their system which is caused by a poor signal to noise ratio, network congestion, or complete inability on the part of Telus to understand network traffic prioritisation (known as Quality of Service in the telecommunications industry) is nothing less than the sale of a product with a latent defect.

Setting fire to your Scientific Atlanta box in front of their building would only provide them with a basis for demonising your patronage. As things stand they don’t have a leg to stand on, I encourage you to publicise their poor service in a place that hurts them financially.

I cannot image Telus is any better. Personally I would not allow Telus a second chance if they screwed me up for the first time. If they want my Telus TV business, they have to beg and kiss my ass …… and give me unconditional HD boxes without contract. If everybody is like me, they’ll smarten up.

NOTHING, I mean NOTHING is worth taking time off from work and wait for someone to offer you their service.

I don’t understand where there is such a problem with scheduling. I was scheduled on the 3rd, and then stood up while losing a days pay sitting at home frustrated all day without access to the TV or Internet. I did not receive compensation from your company for that, but instead receive one frustration after another and even have to put up with lousy attitude of the service rep who suggested to simply cancel the service. I am wondering with the scale of Telus’ business, why the scheduling system and customer service seems ridiculously unreliable. At the end of the day, it is really like living in the stone age without Internet and TV at home simply because a large multi-billion dollar company cannot manage their scheduling system correctly.